Culture is 8 times more effective at increasing workplace performance than strategy, yet many businesses lack a well-developed culture plan.
The definition of strategy
Strategy is not planning.
Strategy is the making of an integrated set of choices that collectively position the firm in its industry so as to create sustainable advantage relative to the competition and deliver superior financial returns. (source HBR)
Take the Mayo Clinic versus a normal local research hospital. The local hospital typically focuses on providing good service, which is probably very similar to your focus. Meanwhile, the Mayo Clinic is significantly different. Their focus is on transforming the world of medicine and being a leader in medical research, and they are.
Much like the Mayo Clinic, the heart of your strategy must be to be the best. This drive will rush through the choices you have to make.
To help with clarity, here’s a framework for strategy, which we will use while running your strategy session. Integrate the following: aspiration, where to compete, how to be the best, your capabilities, and systems.
What is a strategy session?
A strategy session is often thought of as time set aside for planning, which includes a long list of assigned activities with timeframes and resources. Some believe this is where a company’s vision is created or best practices are followed. Even more confusing, at least to me, are the actions often mislabeled as “strategies.”
Most of these falsely labeled strategy sessions are reactive sessions.
A strategy session is where you make decisions on how you will win while taking into account each step of the strategy framework.
How to Run a Strategy Session
Our intent is to provide you with a do-it-yourself guide to running a strategy session. By following these five interrelated questions, you’ll be able to make the hard choices for your organization.
You can follow these five steps in running your strategy session whether you’re a team leader or a salesperson in a Manhattan store.
Start with the aspiration.
What is your purpose, your motivation? This first step is about your ideal future, and it frames all other decisions. Ultimately, you’ll want to connect the aspiration to specific benchmarks that enable you to measure your progress toward the ideal future state.
These aspirations can be revised and improved over time. However, they aren’t meant to be changed day to day.
The aspiration will broadly define the scope of your activities, and the next two steps define the specific activities.
Where will you compete.
Where you compete and how you can become the best are tightly connected and are the heart of your strategy session. This is where we begin to narrow our focus.
Here you choose the sandbox where you can achieve your aspiration, narrowing the competitive field and your ideal targets. You can’t be all things to all people.
You want to compete where your core strengths will enable you to be the best.
How will you be the best?
You’ve chosen your battlefield; how to be the best will provide you with choices for winning on that battlefield. Here is where you define your recipe for success.
You’ll decide what will enable you to create unique value and sustainably deliver that value to your ideal buyers. Michael Porter called this competitive advantage the specific way your company will create superior value for your consumer, customer, or client and, in turn, create superior returns for your company.
There are many ways to be the best, and because contexts differ significantly, there is no single, simple way to be the best. During your strategy session, you will need to think both broadly and deeply, in the varying contexts available to your company.
The most important element of being the best will depend on how you delight customers in a unique way.
What are your capabilities, and what else is needed to succeed on this path?
Capabilities are the map of activities and competencies that enable you to be the best on the battlefield you’ve chosen. You must identify what capabilities you have and what else is needed to support this strategic path.
Many of your capabilities might be strong, or some might be non existent. You may need to look outside your company and outsource to be successful. You will need all of your capabilities to support and reinforce one another.
What are the systems and metrics that empower your capabilities?
Systems are notoriously neglected and without them you will not be able to ensure your strategy will work.
The final step in your strategy session will focus on systems that foster, support, and measure the outcomes. These will vary based on your aspirations, the choices you’ve made in the areas to compete and the path you regard to be the best. Overall, even if you have the previous four steps, you will fail if you don’t have systems that will sustain over time.
The beauty of systems is that you don’t have to depend on the willpower of people. Your systems are impervious to willpower and will just keep working. Additionally, once you get them running properly, you can continue to benefit from them for a long time.
No strategy lasts forever. You will need to make strategy sessions a common practice so you may continue to evolve, improve, sharpen, and stay competitive, and ultimately achieve your aspirations. You need to see this as a process rather than a result.
Yes, a strategy session can be risky. When run poorly, it can weaken your team, create distractions, and set unrealistic constraints. However, if you follow the above framework, you’ll maximize the efficiency and momentum of your strategy session.
Last month we held one of our company team building away days… We hold these a couple of times a year, and on this occasion we headed out to the Pelorus River for a spot of kayaking with the good folk at Pelorus Eco Adventures.
It was a cold winter’s day, yet we all stayed dry and a fun time was had by all!
Now you may wonder why we’re blogging about this, after all our team building adventure couldn’t possibly have anything to do with your business, could it?
Well actually it could… Here at Johnston Associates South, we “walk the walk” and lead by example. We’d recommend these types of events to all businesses, large or small; because your employees and staff are your organisation’s valuable assets, and a day spent away from the office, focused on team building has proven benefits.
In your workplace you’ll likely find that you and your staff are so busy doing what they do, that as a manager you don’t necessarily have time to find out what they’re capable of doing or what other skills they may have that would enable them to take on other roles and responsibilities within your organisation.
Of course, through your appraisal process, you may have noticed that a staff member needs to develop in certain areas; a team building day or event, is the perfect opportunity to foster and develop that staff member; outside of the office environment, you reduce the pressure on that individual and allow them to grow in confidence and realise their capabilities.
There are clear financial benefits of introducing these types of away days into your corporate calendar, in the long term it can save you money. You will find that your company develops good team dynamics and a contented workforce who stay loyal, this will reduce staff turnover and save money on recruitment and training of new staff.
Here’s a short list of some of the other benefits of team building days.
- Improves morale and leadership skills
- Breaks down barriers to creativity
- Taps into hidden potential
- Identifies a team’s strengths and weaknesses
- Improves problem solving
- Defines objectives and goals
- Improves processes, procedures and ultimately productivity
Electra becomes even more customer focused and adapts state of the art technologies.